The most valuable data in your shop might not live in your dashboards — it lives in your people.
Every day, your team is generating insights during setups, changeovers, inspections, machine hiccups and customer calls. But if you’re not capturing that institutional knowledge, you’re building a business that’s vulnerable to turnover, vacations and burnout.
In this live webinar, Paul Van Metre (co-founder, ProShop ERP) and Mike Payne (president, Hill Manufacturing & Fabrication) will share how Hill moved beyond memory and whiteboards to build a scalable knowledge system — one that documents setups, tracks performance and brings process visibility to the whole team.
Whether you're a job shop owner or a manufacturing leader, this session will give you the tools to protect your know-how and future-proof your operations.
Agenda:
- What institutional knowledge is and why it’s your biggest liability if left undocumented
- Practical ways to start capturing operator feedback, setup notes and more
- How ProShop ERP helps turn informal insights into formal processes
- What happens when your shop stops surviving on experience and starts building for longevity
